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There is no point having a great product if you don’t back that up with great communication, aftercare and maintenance.

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Clients are like family, we go above and beyond to make sure they are involved all the way.

Sean Smith

Sales Manager James Robertshaw

Building relationships

No matter what industry you operate in, relationship building is key to success in the long term. Having continuously traded since 1860, we understand how important partnerships are. We have many partnerships that have trust and confidence in us that date back decades. 

JR Factory Office 17

Clear communication

We operate an omni-channel approach when it comes to communication. Our team are accessible in multiple ways and we try to compliment your preferred method wherever possible. If you have a problem at any stage in the project, we’ll endeavour to get you the right support as quickly as possible.

Clear communication
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We provide our products to a wide range of customers in many different commercial sectors

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Troubleshooting & aftercare

All our products come with guidance and support resources such as installation and general maintenance guides. If you cannot find the answer to your issue within the provided material, we are always just a phone call away.


Ongoing maintenance

Following supply and / or installation and project completion, you can rely on our ongoing support and advice. All products carry a 5-year guarantee, subject to terms, and we also offer maintenance packages, tailored to suit your needs.

Ongoing maintenance
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The P-Series umbrellas have been amazing for us. We’ve increased turnover 300% since they were installed!

Colin Monk, Owner

Arts Bar & Grill, Bowness-on-Windermerer