We managed to tear our estimating master Deb away from her desk to find out a bit more about her.
30 Second Low-down
- Favourite Food: Tapas
- Favourite Drink: Gin
- Best Holiday: Malta
- Favourite Film: Oliver!
- Favourite Song: Iris by Goo Goo Dolls
- One Wish: To renovate a Victorian house so my 5-year-old has plenty of places to hide!
What’s your role at James Robertshaw?
I’m the Projects Estimator, which means I calculate all the costs for materials, labour and installation on our larger systems and projects.
So you don’t have much interaction with our clients?
No, quite the opposite. I prepare the written quotation and other necessary information then present all that back to the client. Also, needs and requirements often change during the design stage so I’m constantly in contact with the client to amend the estimate and respond to any changes they have.
Is that client contact important to you?
Absolutely, I think it’s very important to know our clients on a one-to-one basis. It’s one of the core values we have as a business and something that I think is really key to the service we provide. I love that part of the job.
Would you say it’s your favourite thing about working at James Robertshaw?
It’s definitely up there. But I also love that we build things – so many companies offer great services but we actually make it. I can see a project come in, go through concept and design, then I can see it being built in the factory, installed by our engineers – the whole process. At the end, we get to see this amazing new space we’ve created and hear from our clients how much they love it. It’s very satisfying.
Finally, what do you think James Robertshaw offers its clients?
Fantastic products, most importantly. But really, I think it’s about how friendly all of us are, how much we want to help our clients have the best experience, and to give them all the support we can do. Not just before they buy, but right throughout the process and after delivery. It’s the whole package.